Hebron Municipality
AI Municipal Assistant
A working AI assistant for Hebron Municipality that answers natural-language citizen enquiries about municipal services, required documents, fees, processing times, and responsible departments or staff, and lets citizens submit complaints directly into the municipality's systems and database.
Context
Hebron Municipality receives a large volume of repeated questions about services, required documents, fees, processing times, and who is responsible. Al-Ghassan built and deployed an AI assistant that answers these enquiries in natural language and can be integrated into the municipality's website, app, and other digital channels. Complaints submitted through the assistant are created directly in the municipality's systems and database.
Key areas
- Natural-language citizen enquiries
- Service information, fees, and processing times
- Department and staff lookup
- Complaint submission into municipal systems
Implementation activities
- Structuring the municipality's service, fee, and responsibility content
- Development and configuration of the assistant
- Integration with the municipality's digital channels and systems so complaints are created directly in the municipal database
- Review of answers, tuning, and ongoing improvement
What we delivered
- An assistant answering citizen enquiries about municipal services in natural language
- Service information, required documents, fees, and processing times
- Search for the responsible department or member of staff
- Submitting a complaint through the assistant directly into municipal systems and database
- Integration into the municipality's website, app, and digital channels
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