Qalqilya & Beit Jala Municipalities — supported by VNG International
Digital Municipality & Internal Operations
A comprehensive internal municipal digital environment implemented for Qalqilya and Beit Jala municipalities, covering customer service and citizen requests, complaints and suggestions, council and meeting management, incoming and outgoing correspondence, document management and archiving, project management, and other internal administrative workflows.
Context
Working with VNG International during 2025/2026, Al-Ghassan implemented the broader Digital Municipality & Internal Operations environment at Qalqilya Municipality and Beit Jala Municipality. The implementation was configured around each municipality's administrative structure and operating processes, bringing customer service and citizen requests, complaints and suggestions, council and meeting management, correspondence, document management and archiving, project management, and other internal workflows into a connected municipal environment.
Key areas
- Customer Service & Citizen Requests
- Complaints & Suggestions
- Municipal Council & Meeting Management
- Incoming & Outgoing Correspondence
- Document Management & Archiving
- Project Management
- Internal Workflows & Administrative Systems
Implementation activities
- Analysis of administrative structures, municipal processes, and workflow requirements with each municipality
- Configuration and implementation of the internal operations environment for each municipality
- Deployment, staff training, and implementation support across the relevant operational areas
What we delivered
- The full Digital Municipality & Internal Operations environment at Qalqilya Municipality and Beit Jala Municipality, supported by VNG International
- Customer Service & Citizen Requests, including intake, routing, departmental processing, and status tracking
- Complaints & Suggestions, including registration, assignment, escalation, response, closure, and reporting
- Municipal Council & Meeting Management and its related administrative processes
- Incoming and outgoing correspondence, document management, and archiving
- Project Management for municipal activities, follow-up, and management
- Other purpose-built internal workflows and administrative systems supporting municipal operations
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