Ramallah Municipality
Ramallah Municipality Integrated Municipal Systems
A long-term, phased digital transformation relationship covering approximately 30 interconnected modules across nearly the full municipal digital ecosystem — from E-Municipality and citizen services to internal municipal operations, financial management, revenue, HR & Payroll, fixed assets, council management, correspondence and archiving, project management, and other operational systems.
Context
Ramallah Municipality operates a wide range of departments with connected citizen-service, administrative, financial, revenue, HR, and operational requirements. Al-Ghassan has worked with the municipality over time through a phased implementation: modules were analysed, configured, and put into operation department by department, and the environment has continued to be extended and enhanced. The result demonstrates how the major municipal platform and operational domains can work together without implying that every current Al-Ghassan package or version is part of the implementation.
Key areas
- Finance — IFMIS, procurement, inventory, and fixed assets
- Revenue and collection — RMIS
- Citizen access and service operations — E-Municipality, customer service, requests, complaints, and suggestions
- Administration — Municipal Council & Meeting Management, correspondence, documents, and archiving
- Workforce and operational support — HR & Payroll and other internal systems
- Projects and purpose-built municipal workflows
Implementation activities
- Department-by-department analysis and phased implementation
- Data migration from earlier municipal systems
- Connecting citizen-facing, internal operational, financial, revenue, HR, and asset processes across departments
- Training, ongoing support, and continuous enhancement
What we delivered
- Financial management covering accounting, budget execution, procurement, inventory, fixed assets, and financial controls
- Revenue management (RMIS) covering property, utilities, fees, billing, and collection
- Citizen-facing E-Municipality services connected with customer service, citizen requests, complaints, and suggestions
- Municipal Council & Meeting Management for council meetings and related administrative processes
- HR & Payroll, incoming and outgoing correspondence, document management, archiving, and further operational modules
- Project management and other purpose-built internal municipal systems and workflows
- Interconnected modules and processes supporting citizen, administrative, financial, revenue, and workforce transactions across the relevant departments
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